A Sentiment Analysis of the 2014-15 Ebola Outbreak in the Media and Social Media

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Author(s): Blooma John (University of Canberra, Australia), Bob Baulch (International Food Policy Research Institute, Malawi)and Nilmini Wickramasinghe (Swinburne University of Technology, Australia & Epworth HealthCare, Australia)
Copyright: 2020
Pages: 11
Source title: Handbook of Research on Optimizing Healthcare Management Techniques
Source Author(s)/Editor(s): Nilmini Wickramasinghe (Swinburne University of Technology, Australia & Epworth HealthCare, Australia)
DOI: 10.4018/978-1-7998-1371-2.ch014

Keywords: Health Information Systems / Medical Information Science Reference / Medicine & Healthcare

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Abstract

The negative and unbalanced nature of media and social media coverage has amplified anxieties and fears about the Ebola outbreak. The authors analyse news articles on the Ebola outbreak from two leading news outlets, together with comments on the articles from a well-known social media platform, from March 2014 to July 2015. The volume of news articles was greatest between August 2014 and January 2015, with a spike in October 2014, and was driven by the few cases of transmission in Europe and the USA. Sentiment analysis reveals coverage and commentary on the small number of Ebola cases in Europe and the USA were much more extensive than coverage and commentary on the outbreak in West Africa. Articles expressing negative sentiments were more common in the USA and also received more comments than those expressing positive sentiments. The negative sentiments expressed in the media and social media amplified fears about an Ebola outbreak outside West Africa, which increased pressure for unwarranted and wasteful precautionary measures.

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A Sentiment Analysis of the 2014-15 Ebola Outbreak in the Media and Social Media

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