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Information Resources Management Association
Advancing the Concepts & Practices of Information Resources Management in Modern Organizations

Aged Care, ICT, and Working Anywhere: An Australian Case Study

Aged Care, ICT, and Working Anywhere: An Australian Case Study
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Author(s): Gabriele Helen Taylor (Feros Care, Australia), Yvette Blount (Macquarie University, Australia) and Marianne Gloet (University of Melbourne, Australia)
Copyright: 2017
Pages: 15
Source title: Remote Work and Collaboration: Breakthroughs in Research and Practice
Source Author(s)/Editor(s): Information Resources Management Association (USA)
DOI: 10.4018/978-1-5225-1918-8.ch030


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This chapter examines how information and communication technology (ICT) and working anywhere was adopted in a not-for-profit aged care organization in Australia. The aged-care and services sector has grown over the last decade leading to shortages of skilled and experienced workers. At the same time, the sector is dealing with significant changes relating on how services are funded, an increase in competition from both not-for-profit and for profit providers, a rise in demand for services, changes in technology as well as variations in government regulations Using ICT to streamline operations, communicate and collaborate has become critical for delivering efficient and effective services in both residential aged care and community care sections of the aged care and services sector. The not-for-profit case study in this chapter shows how a first mover in ICT adoption and utilizing working anywhere (telework) can support cost savings, provide the ability to respond to the changing regulatory environment as well as attract, recruit and retain skilled and experienced workers.

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