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Application of Fuzzy Cognitive Maps in IT Management and Risk Analysis
Abstract
Development and management of IT systems are complex, demanding, and yet crucial to an organization success and its competitive position in the marketplace. Due to rapid changes in emerging technologies there is a need for constant improvement and adjustment to IT systems. There are a large number of processes involved in IT system development and monitoring. The interdependencies of these processes make it very difficult for Chief Information Officers (CIOs) to comprehend and be aware of effect of inefficiencies that may exist in development of these processes in their organization. This chapter considers the implementation of a Fuzzy Cognitive Maps (FCM) to provide facilities to capture and represent complex relationships in an IT management model and their related processes to improve the understanding of CIOs about the systems and its associated risks. By using FCMs CIOs can regularly review and improve their IT systems and provide greater improvement in development, monitoring and maintenance of IT facilities. CIOs can perform what-if analysis to better understand vulnerabilities of their designed system.
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