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Applying Social Network Theory to the Effects of Information Technology Implementation
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Author(s): Qun Wu (University of Arkansas at Little Rock, USA), Jiming Wu (California State University East Bay, USA)and Juan Ling (Georgia College and State University, USA)
Copyright: 2009
Pages: 11
Source title:
Handbook of Research on Contemporary Theoretical Models in Information Systems
Source Author(s)/Editor(s): Yogesh K. Dwivedi (Swansea University, UK), Banita Lal (Nottingham Trent University, UK), Michael D. Williams (Swansea University, UK), Scott L. Schneberger (Principia College, USA)and Michael Wade (York University, Canada)
DOI: 10.4018/978-1-60566-659-4.ch018
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Abstract
While some studies have found a significant link between information technology (IT) and firm performance, others have observed negative or zero returns on IT investments. One explanation for the mixed findings is that the causal link from IT to firm performance may be mediated. However, previous information system (IS) research has paid relatively little attention to such mediators. In this chapter, we develop a conceptual framework in which social network plays a mediating role in the relationship between IT usage and firm performance. Specifically, IT usage helps organizations strengthen inter- and intra-organizational networks, which, in turn, enhance firm performance.
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