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Are Public Administration Institutions Willing to Disclose Their Performance Through Data Portals?: The Case of the Portuguese Directorates-General
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Author(s): Patrícia Moura e Sá (University of Coimbra, Portugal), Rui Pedro Lourenço (INESCC and University of Coimbra, Portugal)and Susana Veloso (Delloite, Portugal)
Copyright: 2018
Pages: 20
Source title:
Handbook of Research on Modernization and Accountability in Public Sector Management
Source Author(s)/Editor(s): Graça Maria do Carmo Azevedo (University of Aveiro, Portugal), Jonas da Silva Oliveira (ISCTE – Instituto Universitário de Lisboa, Portugal), Rui Pedro Figueiredo Marques (University of Aveiro, Portugal)and Augusta da Conceição Santos Ferreira (University of Aveiro, Portugal)
DOI: 10.4018/978-1-5225-3731-1.ch011
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Abstract
Over the last couple of decades, public administrations have been adopting performance measurement systems with a twofold aim: internally, to obtain feedback on the extent to which they are achieving their goals and, consequently, to have indications on the changes they need to introduce; and, externally, to support their accountability mechanisms. Within a principal-agent perspective, citizens are entitled to more information disclosure regarding the way public resources are being used and how well public services are performing. Given their accessibility and taking into account open government principles, the internet is an essential channel to convey information to a wide range of stakeholders (services users and citizens in particular) thus being crucial in promoting transparency concerning performance measurement. With reference to the Portuguese context, the current chapter analyses the performance information disclosure procedures implemented by the Directorates-Generals and evaluates some features of the performance indicators used.
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