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Building Trust in Globally Distributed Teams
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Author(s): Julia Kotlarsky (University of Warwick, UK), Ilan Oshri (Erasmus University, The Netherlands)and Paul C. van Fenema (Netherlands Defence Academy, The Netherlands)
Copyright: 2010
Pages: 10
Source title:
IT Outsourcing: Concepts, Methodologies, Tools, and Applications
Source Author(s)/Editor(s): Kirk St.Amant (East Carolina University, USA)
DOI: 10.4018/978-1-60566-770-6.ch099
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Abstract
Smith and Blanck (2002) claim that “an effective team depends on open, effective communication, which in turn depends on trust among members. Thus, trust is the foundation, but it is also the very quality that is most difficult to build at a distance” (p.294). Trust is “the willingness of one person or group to relate to another in the belief that the other’s action will be beneficial rather than detrimental, even though this cannot be guaranteed” (Child, 2001, p.275).
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