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Can IT Act as a Catalyst for Change in Hospitals?: Some New Evidence
Abstract
This chapter presents a succesful reorganization of a patient care process that was carried out in a middle sized Finnish hospital. The reorganization of the patient care process for joint replacement surgery succeeded in achieving a 50 per cent increase in operations. This study proposes that IT may have an indirect influence on the achievement of goals, such as productivity, as soon as the IT investment has been decided upon; in other words, IT benefits start accruing before the IT component is even in place. This is a new feature to add to the previous definitions, because this particular benefit cannot be logically derived from any of the features of the actual IT system. Paying enough attention to this phenomen at the planning stage can be vital to the success of new IT system investment.
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