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The Case of Chapleau Network: Why Community Wireless Networks Fail?
Abstract
Remote and underserved communities do not attract telecommunication companies because of their low income, remote location, and limited capacity. This chapter discusses the challenges small communities face when developing their own Wi-Fi network, even when an investment is made. In particular, this chapter examines the technical, social, and economic challenges faced by the community of Chapleau (Ontario, Canada) while building its Wi-Fi network. The project adopted a public-private partnership in which Bell Canada and Nortel Networks funded its pilot phase. However, the project failed because of unclear and divergent goals, lack of sustainable applications, and insufficient technical skills on the part of the community. Using a change management framework, the chapter identifies key lessons learned and success factors required for public-private partnerships.
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