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Challenges Faced by Women: BPO Sector

Challenges Faced by Women: BPO Sector
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Author(s): P. Jyothi (University of Hyderabad, India)
Copyright: 2012
Pages: 9
Source title: Globalization, Technology Diffusion and Gender Disparity: Social Impacts of ICTs
Source Author(s)/Editor(s): Rekha Pande (University of Hyderabad, India) and Theo van der Weide (Radboud University Nijmegen, The Netherlands)
DOI: 10.4018/978-1-4666-0020-1.ch013

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Abstract

Workplace stress and pressures confronted by an employee due to conflicting role demands and their desire to lead a fulfilling life have brought certain issues to the forefront. Retaining talent and making the workplace enjoyable have been the endeavors of behavioral scientists. BPO jobs demand specific behaviors from their employees, which might result in individual stress. In the context of skill shortages, work-family issues came to be viewed primarily as a recruitment and retention matter. The challenges faced by women while working in a BPO sector are varied, and organizations need to take several initiatives to handle the attrition levels.

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