Creator of Knowledge
Information Resources Management Association
Advancing the Concepts & Practices of Information Resources Management in Modern Organizations

Co-Creation and Healthcare Operations Management

Co-Creation and Healthcare Operations Management
View Sample PDF
Author(s): Paul Lillrank (Aalto University School of Science, Finland)
Copyright: 2017
Pages: 15
Source title: Handbook of Research on Strategic Alliances and Value Co-Creation in the Service Industry
Source Author(s)/Editor(s): Shai Rozenes (Afeka Tel-Aviv Academic College of Engineering, Israel) and Yuval Cohen (Afeka Tel-Aviv Academic College of Engineering, Israel)
DOI: 10.4018/978-1-5225-2084-9.ch020


View Co-Creation and Healthcare Operations Management on the publisher's website for pricing and purchasing information.


Service research has produced a definition that sees services as the integration of customers' and producers' resources to co-create value. Clear articulation of hitherto obscure phenomena enables sharper thinking on how such phenomena could be managed. This article discusses the implications of co-creation in healthcare, a sector of society that is perceived as difficult to manage. Co-creation is here understood as a variable that has different intensity and significance in different areas of healthcare. The Demand – Supply –based operating logic (DSO) is used to segment health service production into areas where co-creation appears in different roles.

Related Content

Lekha Kunju Pillai Laxman. © 2021. 25 pages.
Nofie Iman. © 2021. 20 pages.
Chukiat Chaiboonsri, Satawat Wannapan. © 2021. 16 pages.
Chai-Lee Goi. © 2021. 17 pages.
Hasrini Sari, Dedy Chandra Haludin, Tota Simatupang, Budhi Prihartono. © 2021. 19 pages.
Tulus Tambunan. © 2021. 20 pages.
Muhammad Basorudin, Khalilur Rahman, Nadra Yudelsa Ratu, Easbi Ikhsan, Wida Siddhikara Perwitasari. © 2021. 15 pages.
Body Bottom