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Co-Creation and Healthcare Operations Management

Co-Creation and Healthcare Operations Management
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Author(s): Paul Lillrank (Aalto University School of Science, Finland)
Copyright: 2017
Pages: 15
Source title: Handbook of Research on Strategic Alliances and Value Co-Creation in the Service Industry
Source Author(s)/Editor(s): Shai Rozenes (Afeka Tel-Aviv Academic College of Engineering, Israel) and Yuval Cohen (Afeka Tel-Aviv Academic College of Engineering, Israel)
DOI: 10.4018/978-1-5225-2084-9.ch020

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Abstract

Service research has produced a definition that sees services as the integration of customers' and producers' resources to co-create value. Clear articulation of hitherto obscure phenomena enables sharper thinking on how such phenomena could be managed. This article discusses the implications of co-creation in healthcare, a sector of society that is perceived as difficult to manage. Co-creation is here understood as a variable that has different intensity and significance in different areas of healthcare. The Demand – Supply –based operating logic (DSO) is used to segment health service production into areas where co-creation appears in different roles.

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