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Information Resources Management Association
Advancing the Concepts & Practices of Information Resources Management in Modern Organizations

Communicating Credential Value: Approaches to Reporting Outcomes that Matter

Communicating Credential Value: Approaches to Reporting Outcomes that Matter
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Author(s): Katie Sievers (Credly, USA) and Debbie Smith (Smartsheet, USA)
Copyright: 2022
Pages: 21
Source title: Handbook of Research on Credential Innovations for Inclusive Pathways to Professions
Source Author(s)/Editor(s): Yi Huang (Coppin State University, USA)
DOI: 10.4018/978-1-7998-3820-3.ch013


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Learners are increasingly turning to “alternative” education channels to up- and re-skill over the course of their lifetimes. In turn, the credentialing market is expanding quickly to supplement or replace training available through traditional pathways. Yet, the relationship between emerging credentials and learners' career outcomes is underexplored. To allow credentials to pave more inclusive pathways to professions, organizations that issue credentials need to gather data about career outcomes, leverage those data to enhance their program, and promote the outcomes transparently. This chapter explores three approaches to reporting outcomes and provides actionable recommendations to implement transparent reporting strategies. If implemented, the suggested approaches could ultimately help enhance understanding of, trust in, and economic support for alternative credentials.

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