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Connection, Fragmentation, and Intentionality: Social Software and the Changing Nature of Expertise
Abstract
Social software forms new kinds of collectives and expands the means of producing and disseminating knowledge. Yet the combination of persistent connection and fragmented communication can undermine intentionality. Philosophies of technology that privilege data over users exacerbate this danger; more humanistic approaches to software design are now required. Through personal observation and an examination of recent literature (largely drawn from the popular press), the author examines the philosophies that underlie social software designs, explores ways they affect interaction, describes potential pitfalls, and theorizes a reimagining of expertise in this context—complementing, rather than replacing, the scholarly traditions of the academy.
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