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Continuous Improvement Philosophy in Higher Education: Lessons From the DNA of the Toyota Production System to Improve Course/Program Delivery Process

Continuous Improvement Philosophy in Higher Education: Lessons From the DNA of the Toyota Production System to Improve Course/Program Delivery Process
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Author(s): Parminder Singh Kang (University of Saskatchewan, Canada), Rajbir Bhatti (Mount Royal University, Canada) and Gurinder Pal Singh (IET Bhaddal, India)
Copyright: 2020
Pages: 19
Source title: Quality Management Implementation in Higher Education: Practices, Models, and Case Studies
Source Author(s)/Editor(s): Michael Sony (Namibia University of Science and Technology, Namibia), Kochu Therisa Karingada (Dhempe College of Arts and Science, India) and Neeta Baporikar (Namibia University of Science and Technology, Namibia & University of Pune, India)
DOI: 10.4018/978-1-5225-9829-9.ch005

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Abstract

This chapter explores the unspoken roles of Toyota production system in the context of program/course delivery process. These rules are; how people work, how people connect, how the workflow is organized, how to improve and who does the improvements. These four unspoken rules of Toyota production system are strict guidelines from the shop floor to the top-level management. Toyota production system emphasizes learner's philosophy to improve the value-added activities by understanding the root cause of a given problem. Under these four rules, further, this chapter will look into the different tools that could be applied for the continuous improvement in course/program delivery process. This paper will define the lean principles and waste in the context of the delivery process.

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