Cultural Norms and Expectations Within the Hospitality Industry

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Author(s): Dalvony Duraes Alkmim Savic (University of West London, College of Comtemporary Arts, UK)and Mihaela Dariescu (University of Roehampton, UK)
Copyright: 2022
Pages: 17
Source title: Research Anthology on Changing Dynamics of Diversity and Safety in the Workforce
Source Author(s)/Editor(s): Information Resources Management Association (USA)
DOI: 10.4018/978-1-6684-2405-6.ch090

Keywords: Business Policy / Business Science Reference / Gender & Diversity / Medicine & Healthcare

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Abstract

The business environment differs across nations and throughout industries. The hospitality industry is no different; one managerial approach that functions well in one nation might not be necessarily applicable in another. This suggests that to successfully manage across different countries it is vital that managers acquire the necessary skills to effectively manage employees and guests with different backgrounds and expectations. Hence, the objectives of this chapter are to define and discuss culture and cross-culture management, explain the importance of understanding multicultural perspectives, and discuss the managerial approaches of managing workforce diversity and cultural diversity.

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Cultural Norms and Expectations Within the Hospitality Industry

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