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Information Resources Management Association
Advancing the Concepts & Practices of Information Resources Management in Modern Organizations

Defining the Organisation's Needs for Public Service Delivery in the Digital Era

Defining the Organisation's Needs for Public Service Delivery in the Digital Era
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Copyright: 2019
Pages: 11
Source title: Information Systems Strategic Planning for Public Service Delivery in the Digital Era
Source Author(s)/Editor(s): Emanuel Camilleri (University of Malta, Malta)
DOI: 10.4018/978-1-5225-9647-9.ch005

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Abstract

This chapter has the objective of defining a practical framework to define an ISSP for government entities to enhance public service delivery in the digital era. However, before it defines this framework, the chapter addresses a number of important and fundamental concepts. The chapter starts by addressing the confusion of terminology by providing an unambiguous explanation regarding the differences between various terms, such as information technology (IT), information systems (IS), and information communications technology (ICT), amongst others. The chapter then focuses on specifically identifying the end user and examining the role of the end user by relating the discussion to the research of the previous chapters regarding the ICT strategy-centric aspects. The chapter concludes with a practical ISSP framework that aims to provide enhanced public service delivery in the digital era.

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