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The Development of E-Government Capabilities: Framework for Government

The Development of E-Government Capabilities: Framework for Government
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Author(s): Jae Yong Lee (The London School of Economics and Political Science, UK)
Copyright: 2010
Pages: 20
Source title: Handbook of Research on E-Government Readiness for Information and Service Exchange: Utilizing Progressive Information Communication Technologies
Source Author(s)/Editor(s): Hakikur Rahman (University of Minho, Portugal)
DOI: 10.4018/978-1-60566-671-6.ch001

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Abstract

This chapter aims to explore the capabilities of governments in terms of e-government. A seven core e-government capabilities framework is presented as the framework for exploring and implementing in-house government capabilities needed to facilitate the development of e-government, measured by overall, business-oriented and IT-oriented capabilities and resulting performances. The seven capabilities are as follows: legitimation and relationship building as overall capabilities; IS/IT governance and business systems thinking as business-oriented capabilities; informed buying, contract facilitation and monitoring, and designing technical architecture as IT-oriented capabilities. This chapter attempts to develop an intellectual framework for practitioners and researchers to follow within the area of organizational abilities or personnel management in e-government era. On this point, this research will contribute to the readers’ formulation of IT strategies for their countries which was set up as the first objective of this book.

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