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Digital Health Innovation Enhancing Patient Experience in Medical Travel

Digital Health Innovation Enhancing Patient Experience in Medical Travel
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Author(s): Anita Medhekar (Central Queensland University, Australia)
Copyright: 2021
Pages: 25
Source title: Research Anthology on Telemedicine Efficacy, Adoption, and Impact on Healthcare Delivery
Source Author(s)/Editor(s): Information Resources Management Association (USA)
DOI: 10.4018/978-1-7998-8052-3.ch011

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Abstract

Digital health technological innovations are disrupting every sector of the economy, including medical travel/tourism. Global patients as medical tourists are using patient-centric digital health technologies, enhancing patient/medical tourists experience and making it more transparent and engaging with healthcare providers and medical tourists. Digital communication tools such as e-mail, online appointments, smartphones, instant messaging applications, social media tools, user-generated content by online patient communities, tele-medicine, tele-radiology, my-Health records, Skype consultation, WhatsApp, health video, electronic health records, health data analytics tools, and artificial intelligence-enabled health technologies enhance the medical travel decision-making process, reduce cost, improve patient care and transparency of communication, and engage the relationship between the patient and the healthcare provider with positive outcomes, medical tourist experience, and empowerment.

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