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E-Collaboration in Virtual Teams: Trust as a Facilitator of Development
Abstract
This chapter examines the relationship between task-communication and five collaborative processes by exploring the mediating effect of interpersonal trust in a virtual team's environment. First, a multiple mediation model was developed to examine this relationship where cognitive-based trust and affective-based trust are defined as mediation variables between task-communication and five processes of collaboration. Then, employing qualitative thematic analysis, authors constructed a conceptual model to identify factors that generate lower or higher level of collaboration. The main results of this study show a significant correlation with a large effect size between task-oriented communication, trust, and collaboration. Also, interpersonal trust is playing an important role as a mediator in the relationship between task-oriented communication and collaboration, when the emotional side of trust is no less important than the rational side, if not even more, in some collaborative processes.
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