Effective Tools for Improving Employee Feedback during Organizational Change

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Author(s): Tanja Sedej (Graduate School of Government and European Studies, Slovenia)and Gorazd Justinek (Graduate School of Government and European Studies, Slovenia)
Copyright: 2017
Pages: 16
Source title: Organizational Productivity and Performance Measurements Using Predictive Modeling and Analytics
Source Author(s)/Editor(s): Madjid Tavana (La Salle University, USA), Kathryn Szabat (La Salle University, USA)and Kartikeya Puranam (La Salle University, USA)
DOI: 10.4018/978-1-5225-0654-6.ch013

Keywords: Business Information Systems / Business Science Reference / Data Analysis & Statistics / Library & Information Science

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Abstract

Feedback is the fastest and most effective way for organizations to make improvements or get things back on track. Prompt and constructive feedback is strongly linked to employee satisfaction and productivity, and can increase both. During times of change when employees want to be heard and feel involved, it is even more important that the optimal internal communication tools for managing employee feedback are selected. This article tackles these questions and provides fresh empirical data on the selection of internal communication tools in general, with focus then devoted to managing feedback during change from the perspective of a professional communicator. The data evaluated and analyzed was gathered on the basis of research carried out in 2014 among 105 professional communicators of large and medium-sized companies, and was then compared with the results of similar research conducted in 2012.

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Effective Tools for Improving Employee Feedback during Organizational Change

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