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Emergency Department Logistic Optimization Using Design of Experiments: From Triage to High Quality of Service

Emergency Department Logistic Optimization Using Design of Experiments: From Triage to High Quality of Service
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Author(s): Jose Antonio Vazquez-Ibarra (Universidad Politecnica de Aguascalientes, Mexico), Rodolfo Rafael Medina-Ramirez (Universidad Politecnica de Aguascalientes, Mexico)and Irma Jimenez-Saucedo (Universidad Politecnica de Aguascalientes, Mexico)
Copyright: 2018
Pages: 15
Source title: Health Care Delivery and Clinical Science: Concepts, Methodologies, Tools, and Applications
Source Author(s)/Editor(s): Information Resources Management Association (USA)
DOI: 10.4018/978-1-5225-3926-1.ch019

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Abstract

Public healthcare services face a growing demand and Emergency department is the main entrance to these services. Waiting times at Emergency departments are increasing at risky levels, causing that people die in wait rooms due to a lack of staff to serve timely every patient. Present chapter describes one research project conducted in a mexican public hospital which was in the process of adopting a triage systems in order to reach the goal of a maximum wait time in department. Design of experiments is the tool proposed to analyze waiting time factors and define the best levels to reduce the response variable value.

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