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Advancing the Concepts & Practices of Information Resources Management in Modern Organizations

Empirical Assessment of Factors Influencing Success of Enterprise Resource Planning Implementations

Empirical Assessment of Factors Influencing Success of Enterprise Resource Planning Implementations
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Author(s): Fiona Fui-Hoon Nah (Missouri University of Science and Technology, USA), Zahidul Islam (Independent University, Bangladesh) and Mathew Tan (Agilent Technologies, Malaysia)
Copyright: 2009
Pages: 23
Source title: Database Technologies: Concepts, Methodologies, Tools, and Applications
Source Author(s)/Editor(s): John Erickson (University of Nebraska, Omaha, USA)
DOI: 10.4018/978-1-60566-058-5.ch116

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Abstract

Enterprise resource planning (ERP) implementations in multinational manufacturing companies have experienced various degrees of success. This article investigates factors influencing the success of ERP implementations in multinational manufacturing companies in the Malaysian Free Trade Zone. The results indicate that enterprisewide communication and a project management program are key factors influencing the success of ERP implementations, while other factors such as top management support as well as teamwork and composition are not as critical to the outcome. Organizational culture is a moderator of the relationships between enterprise-wide communication, a project management program, and the success of ERP implementations.

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