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Employee Experience Design: An Innovation for Sustainable Human Capital Management Practices

Employee Experience Design: An Innovation for Sustainable Human Capital Management Practices
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Author(s): Nitu Ghosh (REVA University, India) and Urmila Itam (REVA University, India)
Copyright: 2020
Pages: 18
Source title: Handbook of Research on Managerial Practices and Disruptive Innovation in Asia
Source Author(s)/Editor(s): Patricia OrdoƱez de Pablos (University of Oviedo, Spain), Xi Zhang (Tianjin University, China) and Kwok Tai Chui (The Open University of Hong Kong, Hong Kong)
DOI: 10.4018/978-1-7998-0357-7.ch006

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Abstract

The philosophy of employee experience has been advocated as an effective tool to achieve the highest level of employee engagement in a business environment characterized by increased dynamism in workforce demography, psychography, competencies, and expectations. Employee experience encapsulates the overall journey of an employee in an organization from hire to exit, encompassing their experiences, what they feel, do, and achieve from the company. It is a comprehensive view of the relationship shared and experienced between the individual and the organization right from the application stage to stage they join the alumni group after their exit. The chapter explores this new philosophy in current human capital management practices that aims at revamping the HR practices and policies so as to create an experience that provides the highest level of engagement. Based on content analysis qualitative survey of various HR managers, opinions and new age thoughts in HRM practices has been highlighted in this chapter, giving an innovative dimension to HRM.

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