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Employees' Attitudes and Perceptions Towards Electronic Monitoring Surveillance Affecting Employee Behavior: An Exploratory Evidence From the Airline Industry

Employees' Attitudes and Perceptions Towards Electronic Monitoring Surveillance Affecting Employee Behavior: An Exploratory Evidence From the Airline Industry
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Author(s): Omvir Gautam (Vishwakarma University, India)and Pooja Agrawal (Vishwakarma University, India)
Copyright: 2021
Pages: 15
Source title: Critical Issues on Changing Dynamics in Employee Relations and Workforce Diversity
Source Author(s)/Editor(s): Radha Yadav (Dayananda Sagar University, India), Priyanka Panday (Doon Business School, India)and Naman Sharma (Indian Institute of Foreign Trade, India)
DOI: 10.4018/978-1-7998-3515-8.ch009

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Abstract

Electronic monitoring surveillance (EMS) has emerged as a mechanism to monitor the behavior of the employees. Fast-growing organizations are adopting this strategy in an expeditious way. EMS deals with the CCTV, internet surfing control, and check on emails. The chapter is an attempt to diagnose the employees' attitudes and perceptions towards EMS and its impact. For this research purpose, a sample was drawn from the population of the selected airports Chandigarh, Pune, Goa, and New Delhi. Sample data of 237 respondents was done by using Smart-PLS. The findings revealed that employees show that attitude and perception towards EMS were significant. It also influenced their work behavior positively. This chapter suggests managerial implications for organizations in understanding the appropriate implementation and use of EMS strategy as future scope of study. Moreover, this chapter also provides a platform for the researchers to study the different HR practices like commitment, loyalty, job satisfaction, and engagement.

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