Creator of Knowledge
Information Resources Management Association
Advancing the Concepts & Practices of Information Resources Management in Modern Organizations

Enterprise System Development in Higher Education

Enterprise System Development in Higher Education
View Sample PDF
Author(s): Bongsug Chae (Kansas State University, USA) and Marshall Scott Poole (Texas A&M University, USA)
Copyright: 2006
Pages: 26
Source title: Knowledge Management and Higher Education: A Critical Analysis
Source Author(s)/Editor(s): Amy Metcalfe (The University of British Columbia, Canada)
DOI: 10.4018/978-1-59140-509-2.ch010


View Enterprise System Development in Higher Education on the publisher's website for pricing and purchasing information.


“One system for everyone” has been an ideal goal for information technology (IT) management in many large organizations, and the deployment of such systems has been a major trend in corporate world under the name of enterprise systems (ES) (Brown & Vessey, 2003; Davenport, 2000; Markus, Petrie, & Axline, 2000). Benefits from ES use are claimed to be significant and multidimensional, ranging from operational improvements through decision-making enhancement to support for strategic goals (Shang & Seddon, 2002). However, studies (Hanseth & Braa, 2001; Rao, 2000; Robey, Ross, & Boudreau, 2002) of the deployment of ES in private sector organizations show that the ideal is difficult to accomplish. This chapter reports a case in which a major university system in the U.S. attempted to develop an in-house enterprise system. The system is currently used by more than 4,000 individual users in almost 20 universities and state agencies. This case offers a historical analysis of the design, implementation and use of the system from its inception in the mid 1980s to the present. This case indicates that ES design and implementation in higher education are quite challenging and complex due to unique factors in the public sector—including state mandates/requirements, IT leadership/resources, value systems, and decentralized organizational structure among other things—that must be taken into account in planning, designing and implementing ES (Ernst, Katz, & Sack, 1994; Lerner, 1999; McCredie, 2000). This case highlights (1) the challenges and issues in the rationale behind “one system for everyone” and (2) some differences as well as similarities in IT management between the private and public sectors. It offers some unique opportunities to discuss issues, challenges and potential solutions for the deployment of ES in the public arena, particularly in higher education.

Related Content

Agah Tugrul Korucu, Handan Atun. © 2017. 18 pages.
Larisa Olesova, Jieun Lim. © 2017. 21 pages.
JoAnne Dalton Scott. © 2017. 20 pages.
Geraldine E Stirtz. © 2017. 25 pages.
Enilda Romero-Hall, Cristiane Rocha Vicentini. © 2017. 21 pages.
Beth Allred Oyarzun, Sheri Anderson Conklin, Daisyane Barreto. © 2017. 21 pages.
Nikolina Tsvetkova, Albena Antonova, Plama Hristova. © 2017. 24 pages.
Body Bottom