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The Evolution of Federal Information Technology Management Literature: Does IT Finally Matter?
Abstract
Federal agencies rely extensively on information technology to perform basic missions. Arguably, public administration should be driving the theory, policy, and practice for managing these increasingly important resources. While there has been some maturation in the literature for managing IT in federal agencies in the last several years, academics from the field of information systems and practitioners have contributed more recently to the theory and practice of IT management at the federal level than public administration. This chapter analyzes federal IT-management literature over time and compares federal IT-management literature to a normative model of management maturity focusing on the strategic objectives for IT and related management approaches. Public administration’s minimal contribution to federal IT-management literature raises profound questions about whether federal agencies are performing commensurate with public expectations as the theory and practice of IT management may be moving into a new, post-information-age era.
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