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An Examination of Website Usability

An Examination of Website Usability
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Author(s): Louis K. Falk (University of Texas at Brownsville, USA), Hy Sockel (DIKW Management Group, USA)and Kuanchin Chen (Western Michigan University, USA)
Copyright: 2009
Pages: 6
Source title: Encyclopedia of Multimedia Technology and Networking, Second Edition
Source Author(s)/Editor(s): Margherita Pagani (Bocconi University, Italy)
DOI: 10.4018/978-1-60566-014-1.ch071

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Abstract

Strictly speaking, the term Usability has evolved from ease of use to also include design and presentation aspects. A large amount of research has been conducted using this wider definition. These studies include everything from model development (Cunliffe, 2000), to personal self image on Web sites (Dominick, 1999), to the purpose of a Web site (Falk, 2000; Neilsen, 1999, 2000), and to Web site effectiveness (Briggs & Hollis, 1997; Fichter, 2005). Ultimately, these topics are related to Usability and the success that a Web site enjoys. The construct of Usability covers a range of topics. This article specifically addresses Web Usability from the perspective of how easy a system is to learn, remember, and use (Rosen, Purinton, & Lloyd, 2004). The system features should emphasize subjective satisfaction (Cheung & Lee, 2005), low error rate, and high task performance (Calongne, 2001). In this regard, Usability is a combination of the underlying (hypermedia) system engine and the contents and structure of the document, and how these two elements fit together (Lu & Yeung, 1998).

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