Factors Affecting User Intention Towards Mobile Banking Applications in Henan, China

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Author(s): Shi Chao (Industrial and Commercial Bank of China, China), Chee Yoong Liew (UCSI University, Malaysia)and Abdul Samad Shibghatullah (UCSI University, Malaysia)
Copyright: 2022
Pages: 14
Source title: Handbook of Research on Social Impacts of E-Payment and Blockchain Technology
Source Author(s)/Editor(s): P.C. Lai (University Malaya, Kuala Lumpur, Malaysia)
DOI: 10.4018/978-1-7998-9035-5.ch019

Keywords: Business & Management / Business Science Reference / E-Commerce

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Abstract

With the rapid development of mobile applications, the people of China have become increasingly dependent on mobile finance applications such as Alipay, WeChat pay, and some other finance applications. These finance applications seriously affect the number of mobile banking users. Hence, it is important to investigate the factors affecting the users' intention of mobile banking users. In this research, quantitative technique via survey research was used. The sample data was collected from Henan, China. The data collected were analysed with Pearson correlation analysis as well as multiple regression analysis. The results of the analyses show that client demand, banking services, and quality of mobile applications possess significant relationships with users' intention. Among these independent variables, the quality of mobile applications possess the strongest positive relationships with user intention followed by banking services and client demand.

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Factors Affecting User Intention Towards Mobile Banking Applications in Henan, China

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