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Feral Systems as Institutional Phenomena: A Framework for Analyzing Persistent Computer Workarounds
Abstract
Feral systems, which sometimes manifest as computer workarounds, are recognized in the IT literature, but little attention has been paid to their persistence. The persistent reality of some computer workarounds may be traceable to discordant top-down institutional environmental pressures and bottom-up influences of day-to-day operational work. The authors build on the constructs of neo-institutional theory to de-black-box the workaround as situated practices built upon institutional logics of work practices, power to decouple by social actors, and material constraints of work. They extend the IT research on computer workarounds by casting them as emergent outcomes that exhibit institutional characteristics lending credence to the existence of feral information systems.
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