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A Framework for Multi-Level SLA Management
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Author(s): Wolfgang Theilmann (SAP Research, Germany), Sergio Garcia Gomez (Telefonica Investigacion y Desarrollo, Spain), Davide Lorenzoli (CITY University, UK), Christoph Rathfelder (FZI Research Center for Information Technology, Germany), Thomas Roeblitz (Dortmund University of Technology, Germany)and Gabriele Zacco (Fondazione Bruno Kessler, Italy)
Copyright: 2012
Pages: 21
Source title:
Handbook of Research on Service-Oriented Systems and Non-Functional Properties: Future Directions
Source Author(s)/Editor(s): Stephan Reiff-Marganiec (University of Leicester, UK)and Marcel Tilly (European Microsoft Innovation Center, Germany)
DOI: 10.4018/978-1-61350-432-1.ch020
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Abstract
In this chapter we present a technical architecture for a multi-level SLA management framework. We discuss the fundamental components and interfaces in this architecture and explain the developed integrated framework. Furthermore, we show results from a qualitative evaluation of the framework in the context of an open reference case. Last, we elaborate on important future directions for the area of SLA management.
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