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E-Government Projects Risk Management: Taking Stakeholders in Perspective
Abstract
Stakeholders are proactive in the development of e-government initiatives; public organizations should be proactive in identifying all relevant collaborators, working with them and undertaking measures to systematically engage their stakeholders. Building coalitions with both internal and external stakeholders (Pardo & Scholl, 2002) of an e-government project may help in recognizing the critical stakeholders that deserve project managers’ attention. Henceforth, e-government has to rely on a broad consensus, commitment and ownership at all levels among government officials as well as the citizens. The diversity of stakeholder interests poses a considerable challenge to project managers. Stakeholder analysis may be applied to e-government projects to assist managers in identifying potential conflicts between project stakeholders at early project stages. Insights on potential stakeholder conflicts can then be used for devising and implementing communication strategies to prevent contradictory stakeholder interests and to avoid conflicts. Empirical evidence is needed in order to validate the suggested approach. Government to government and inter agency cooperation projects may be especially well suited, as complexity rises and multiple public sector organizations seeks to align their objectives to reach common goals.
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