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Information Resources Management Association
Advancing the Concepts & Practices of Information Resources Management in Modern Organizations

Identifying HRM Practices for Improving Information Security Performance: An Importance-Performance Map Analysis

Identifying HRM Practices for Improving Information Security Performance: An Importance-Performance Map Analysis
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Author(s): Peace Kumah (Ghana Education Service, Accra, Ghana), Winfred Yaokumah (Department of Information Technology, Pentecost University College, Accra, Ghana) and Charles Buabeng-Andoh (Pentecost University College, Ghana)
Copyright: 2022
Pages: 23
Source title: Research Anthology on Business Aspects of Cybersecurity
Source Author(s)/Editor(s): Information Resources Management Association (USA)
DOI: 10.4018/978-1-6684-3698-1.ch015



This article focuses on identifying key human resource management (HRM) practices necessary for improving information security performance from the perspective of IT professionals. The Importance-Performance Map Analysis (IPMA) via SmartPLS 3.0 was employed and 232 samples were collected from information technology (IT) professionals in 43 organizations. The analysis identified information security training, background checks and monitoring as very important HRM practices that could improve the performance of organizational information security. In particular, the study found training on mobile devices security and malware; background checks and monitoring of potential, current and former employees as of high importance but with low performance. Thus, these key areas need to be improved with top priority. Conversely, the study found accountability and employee relations as being overly emphasized by the organisations. The findings raised some useful implications and information for HR and IT leaders to consider in future information security strategy.

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