The Importance of Collaboration in Knowledge Management in Public Services: Creating Value for Stakeholders

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Author(s): António Moreira (DEGEI, GOVCOPP, University of Aveiro, Portugal)and Ricardo Augusto Zimmermann (DEGEI, University of Aveiro, Portugal)
Copyright: 2012
Pages: 17
Source title: Customer-Centric Knowledge Management: Concepts and Applications
Source Author(s)/Editor(s): Minwir Al-Shammari (University of Bahrain, Bahrain)
DOI: 10.4018/978-1-61350-089-7.ch004

Keywords: Business & Management / Business Science Reference / Consumer Management / Marketing

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Abstract

The methodology was based on qualitative data gathered from three case studies and collected from semi-structured, in-depth interviews conducted in the three municipalities. These, in turn, were selected from the participants in the Simplex program. This chapter highlights the role of national programs in the transfer of knowledge to the local municipalities as well as its importance in the development of their knowledge absorption capabilities.

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The Importance of Collaboration in Knowledge Management in Public Services: Creating Value for Stakeholders

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