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Information Resources Management Association
Advancing the Concepts & Practices of Information Resources Management in Modern Organizations

Improving Business Intelligence: The Six Sigma Way

Improving Business Intelligence: The Six Sigma Way
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Author(s): Dorothy Miller (Industry Consultant in Business Intelligence, USA)
Copyright: 2012
Pages: 16
Source title: Organizational Applications of Business Intelligence Management: Emerging Trends
Source Author(s)/Editor(s): Richard T. Herschel (Saint Joseph’s University, USA)
DOI: 10.4018/978-1-4666-0279-3.ch013


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Business Intelligence has never been examined with the same rigor as demanded for any other organization investments. Although global investment in Business Intelligence has reached over 6 billion dollars, business managers continue to follow tradition and leave the management of business intelligence to the technocrats. In this paper, the author proposes that a critical need exists to apply the same six sigma methods, which have worked for the rest of the organization to business intelligence operations and products. This proven structured approach, including the associated rigor and metrics, can be customized and integrated into a program which will allow effective management of business intelligence. The proposed Six Sigma program for business intelligence will ensure that an organization can gain control, improve understanding of operations and products, and improve the value of this crucial organization investment.

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