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Information and Communication Technology Management
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Author(s): Robert S. Friedman (New Jersey Institute of Technology, USA), Desiree M. Roberts (Rensselaer Polytechnic Institute, NY, USA)and Jonathan D. Linton (Rensselaer Polytechnic Institute, NY, USA)
Copyright: 2009
Pages: 33
Source title:
Principle Concepts of Technology and Innovation Management: Critical Research Models
Source Author(s)/Editor(s): Robert S. Friedman (New Jersey Institute of Technology, USA), Desiree M. Roberts (Empire State College - SUNY, USA)and Jonathan D. Linton (University of Ottawa, Canada)
DOI: 10.4018/978-1-60566-038-7.ch009
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Abstract
In this chapter on information and communication technology management, we retain a chronological order to emphasize the development of research interests and approaches as technology itself grows more complex, sophisticated, and increasingly integral to a firm’s innovative ends and operative strategies. We begin with two articles concerned with behavior—specifically, attitudes and decision behavior in the early realm of management information systems. Robey (1979) looks at the attitudes of members of sales departments to understand how individual predispositions to computerized information systems affect human performance with them, ultimately suggesting that the identification of expectancy factors can coalesce into a model of user reactions and motivations toward MIS. In the same year, Zmud investigates information processing and decision behavior, and their effect on the successful development of an organization’s management information systems
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