Creator of Knowledge
Information Resources Management Association
Advancing the Concepts & Practices of Information Resources Management in Modern Organizations

Informed Decision Making With Enterprise Dynamic Systems Control

Informed Decision Making With Enterprise Dynamic Systems Control
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Author(s): Sérgio Luís Guerreiro (Instituto Superior Técnico, University of Lisbon, Portugal & INESC-ID, Portugal)
Copyright: 2019
Pages: 14
Source title: Advanced Methodologies and Technologies in Business Operations and Management
Source Author(s)/Editor(s): Mehdi Khosrow-Pour, D.B.A. (Information Resources Management Association, USA)
DOI: 10.4018/978-1-5225-7362-3.ch052


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Information systems are designed, implemented, and managed using abstractions layers to cope with the huge organizational complexity that is nowadays posed, and also to facilitate the discussion between the different stakeholders of an organization that have diverse perspectives and interpretations of it. Those discussions drive to the classical requirements elicitation stage that aims at identifying the best short-, mid-, or long-term models to view, understand, and operate the organization and to facilitate the forthcoming IS transformations. This chapter conceptualizes and identifies open research challenges in the scope of informed decision making applied to business processes execution environments. Control is used to cope the workarounds that occur while actors operate. A workaround occurs when an actor decides to adapt, improvise, or perform other changes to one or more aspects of an existing model. In some situations, a workaround could indicate new, and innovative, ways of actors performing their duties. It is not necessarily harmful for the organization.

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