IRMA-International.org: Creator of Knowledge
Information Resources Management Association
Advancing the Concepts & Practices of Information Resources Management in Modern Organizations

Innovation in the Learning Management System (LMS): Design Elements for Retail Industry Training

Innovation in the Learning Management System (LMS): Design Elements for Retail Industry Training
View Sample PDF
Author(s): Katie Brown (Royal Roads University, Canada)
Copyright: 2021
Pages: 28
Source title: Research Anthology on Business and Technical Education in the Information Era
Source Author(s)/Editor(s): Information Resources Management Association (USA)
DOI: 10.4018/978-1-7998-5345-9.ch021

Purchase

View Innovation in the Learning Management System (LMS): Design Elements for Retail Industry Training on the publisher's website for pricing and purchasing information.

Abstract

This qualitative study identifies design principles and delivery methods best suited for the retail industry with a focus on training front-line workers. This research identifies key design elements to aid retail organizations in choosing an effective online learning solution for their workforce. To provide clear and relevant design recommendations specific to the retail workforce, the scope of the research focused on learner characteristics, e-learning in the workplace, adult learning theory, as well as current design and delivery features available on the market. Through a meta-synthesis of qualitative research, findings indicate a need for soft skill development related to customer interactions. A list of design principles targeting soft skill development of the front-line retail worker is recommended based on both industry and academic research.

Related Content

Sunil Ramlall, Ted Cross, Michelle Love. © 2022. 13 pages.
Huri B. Kose, Isha Kalanee, Yetkin Yildirim. © 2022. 13 pages.
Zeynep Merve √únal. © 2022. 28 pages.
Sharon Kehl Califano. © 2022. 16 pages.
Miary Andriamiarisoa. © 2022. 23 pages.
Matthew Williwam Hurtienne. © 2022. 17 pages.
Emily Guetzoian. © 2022. 18 pages.
Body Bottom