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International Quality Standards Application to Administrative Processes of Higher Education

International Quality Standards Application to Administrative Processes of Higher Education
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Author(s): Omer F. Ozbek (University of Maryland, USA)
Copyright: 2020
Pages: 23
Source title: Quality Management Implementation in Higher Education: Practices, Models, and Case Studies
Source Author(s)/Editor(s): Michael Sony (Namibia University of Science and Technology, Namibia), Kochu Therisa Karingada (Dhempe College of Arts and Science, India) and Neeta Baporikar (Namibia University of Science and Technology, Namibia & University of Pune, India)
DOI: 10.4018/978-1-5225-9829-9.ch001

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Abstract

Beyond accreditation of academic programs, higher education institutions (HEIs) around the world are interested in applying international quality-management standards to improve student satisfaction, increase effectiveness and efficiency, and gain competitive advantage. Many universities have benefited from the application of international quality-management standards, particularly ISO 9001, in their processes. Since ISO offers generic standards for organization of any size, this chapter explains how these standards can be applied to administrative processes of HEIs. The definition and indicators of quality in higher education is examined from a global perspective, and a detailed analysis of ISO 9001-2015 standard is provided with examples and explanations for each clause of the standard. The chapter includes evidence for the benefits of adopting ISO standards, comparison with other international standards, and a list of additional readings to provide an evidence-based, up-to-date handbook of quality management for administrative units of HEIs.

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