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Internet-Based Citizen Participation: Do Municipal Website Contents Reflect Officials’ Beliefs and Funding?
Abstract
This chapter determines whether the deliberative features of local government websites reflect city officials’ beliefs and funding for Internet-based citizen participation. Although the Internet is argued to have interactive potential to bring citizens closer to their governments, empirical evidence suggests many governments have not taken advantage of this potential. A survey was sent to Chief administrative officers of municipalities with websites, and respondents’ government website contents were analyzed and audited against the survey responses. Findings from the audit reveal that in general, the deliberative features of local government websites reflect the beliefs and funding stated in the survey. The technique applied in this research could be a useful tool to investigate the degree of alignment between a government’s Internet website contents and its e-government strategic goals, policy requirements and priorities, etc.
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