Creator of Knowledge
Information Resources Management Association
Advancing the Concepts & Practices of Information Resources Management in Modern Organizations

IT Governance Institutionalisation: A Case of Thai Hospital

IT Governance Institutionalisation: A Case of Thai Hospital
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Author(s): Sureerat Saetang (University of South Australia, Australia) and Abrar Haider (University of South Australia, Australia)
Copyright: 2015
Pages: 32
Source title: Business Technologies in Contemporary Organizations: Adoption, Assimilation, and Institutionalization
Source Author(s)/Editor(s): Abrar Haider (University of South Australia, Australia)
DOI: 10.4018/978-1-4666-6623-8.ch015


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Information technology infrastructure in contemporary large-sized service organisations is growing exponentially in terms of purpose, kind, scope, and complexity. As a result, these organisations are adopting a variety of information technology governance practices to achieve sustained levels of service to meet organisational goals and objectives. This chapter presents a case study of information technology governance in a hospital. It shows that information technology governance practices need to be institutionalised in the social, cultural, technical, and structural environment to produce the desired organisational behavior of responsibility and accountability. It highlights the key success factors that have led to successful assimilation of these practices with business processes, job functions, and workflows in the case organization. This study, thus, expands the theoretical and practical views on implementation of information technology governance.

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