The IRMA Community
Newsletters
Research IRM
Click a keyword to search titles using our InfoSci-OnDemand powered search:
|
IT Management Agility in Large Organizations: A Case Study
Abstract
A successful IT service and asset management need to be efficient and agile to help transform from a traditional into a digital enterprise. In this chapter, the authors propose a global and practical strategic framework to improve ITSM service management processes with the additions of two drivers: agility management based on DevOps and security management based on SecOps. The proposed framework will affect all aspects of user productivity DSI oriented and implement an agile approach in the heart of the management of all these aspects. They will study a case of application of the proposed framework on a large company and the gain made on the strategic level and decision making. The authors propose to measure the maturity of the ITSM of the organization and set up their benchmark to improve IT governance through the proposed ITSM framework.
Related Content
|
Robert Casal, Raghvendra Singh, Daniel Della Posta, James Quinn.
© 2023.
24 pages.
|
|
Nikitha Agnew, Manish Gupta, Raj Sharman.
© 2023.
43 pages.
|
|
Ajeethra Balamurugan, Harshitha Anand Shetty, Karthikeyan Muthumani Sengunthar, Manish Gupta.
© 2023.
27 pages.
|
|
Harshada Dayasagar Samant, Raghvendra Singh.
© 2023.
31 pages.
|
|
Raghvendra Singh.
© 2023.
21 pages.
|
|
Prabhat Kumar, Othniel Lambert, Sivajit Sreekumar, Mukesh Ravi Bhatia, Akash Garg.
© 2023.
34 pages.
|
|
Sushmita Podugu, Vamsi Krishna Rayapureddi, Manish Gupta.
© 2023.
30 pages.
|
|
|