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Knowledge Management Orientation and Business Performance: The Malaysian Manufacturing And Service Industries Perspective
Abstract
Even though knowledge has been recognized as a crucial strategic resource in most organizations, Malaysian companies are still at infancy stage of knowledge management. Research and academic writing dealing with knowledge management implementation among Malaysian companies are still scarce. Previous research on the knowledge management efforts among Malaysian companies indicated that these local companies are rather slow in its implementation and still largely rely on the physical aspects of production. This study investigates the level of knowledge management implementation among Malaysian manufacturing and service companies and further explores the effects of such implementation on their overall business performance. The findings suggest that these companies emphasize the dissemination and utilization of knowledge over the creation of new knowledge, thus subjecting them to continuously becoming copiers and adaptors of knowledge.
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