Creator of Knowledge
Information Resources Management Association
Advancing the Concepts & Practices of Information Resources Management in Modern Organizations


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Copyright: 2022
Pages: 18
Source title: Analyzing Telework, Trustworthiness, and Performance Using Leader-Member Exchange: COVID-19 Perspective
Source Author(s)/Editor(s): Michael A. Brown Sr. (Right Fit Communications LLC, USA)
DOI: 10.4018/978-1-7998-8950-2.ch006


View Leadership on the publisher's website for pricing and purchasing information.


Leadership development happens when one can determine and/or strengthen leadership style. Development continues when there is a trusting connection, when there are clear roles and responsibilities, and when an environment that facilitates quality communication is maintained. This chapter examines a study that shows a disconnect in opinions from employees, CEOs, and human resources professionals who were all asked the same questions about how people view their organization. Top-level leaders were overly optimistic about the frequency with which their employees were being recognized for their contributions. Conversely, human resources professionals were pessimistic about frequent recognition while employees seemed to be divided about the frequency and appropriateness of recognition. The authors find a variety of team qualities as they peruse thousands of leadership, management, and self-improvement books. This chapter narrows the focus to engagement, the setting of leader and manager roles, and developing members.

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