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Leveraging Intergenerational Diversity to Meet Business Goals
Abstract
In recent years, the concept of generational diversity has gained increasing recognition in the United States. Each generation is shaped by historical, social, and cultural events that are unique to that particular age cohort. The purpose of this chapter is to help scholars, researchers, organizational leaders, practitioners, and graduate students understand diversity among generational cohorts and employ practices to utilize the wealth of knowledge that exists within today’s multigenerational workforce. This chapter will describe the four generations in today’s workplace and discuss gaps that can cause conflict. This chapter also provides tips and best practices for leveraging intergenerational diversity as well as scenarios and examples that demonstrate best practices. The result is a cohesive and productive workplace that respects multigenerational perspectives.
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