Limitations of Evolutionary Approaches to E-Government

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Author(s): Rodrigo Sandoval-Almazán (Universidad Autónoma del Estado de México, Mexico)and J. Ramon Gil-Garcia (Centro de Investigación y Docencia Económicas, Mexico)
Copyright: 2008
Pages: 9
Source title: Handbook of Research on Public Information Technology
Source Author(s)/Editor(s): G. David Garson (North Carolina State University, USA)and Mehdi Khosrow-Pour, D.B.A. (Information Resources Management Association, USA)
DOI: 10.4018/978-1-59904-857-4.ch003

Keywords: Electronic Government / Government & Law / Information Science Reference

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Abstract

Information and communication technologies (ICTs) have the potential to improve the quality of the overall citizen experience when interacting with government, including information and services (Bourquard, 2003; Dawes, Pardo, & DiCaterino, 1999; Garson, 2004; Gartner, 2000; Grönlund, 2001). State and local governments are increasingly using ICTs in their operational tasks as well as their provision of public services (Holden, Norris & Fletcher, 2003; Moon, 2002; West, 2005). Many of these governments have created Websites and portals, which provide information about the government agencies and, in some cases, electronic transactions such as tax payment systems, online communities, job search, licensing, and vehicle registration, among others. Through the incorporation of these new features and applications, technological and organizational sophistication have been systematically added to e-government initiatives throughout the last few years (Holden, Norris & Fletcher, 2003; Moon, 2002; West, 2005). However, there are few systematic approaches to evaluate the quality and impact of these initiatives.

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Limitations of Evolutionary Approaches to E-Government

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