IRMA-International.org: Creator of Knowledge
Information Resources Management Association
Advancing the Concepts & Practices of Information Resources Management in Modern Organizations

Management of Large Balanced Scorecard Implementations: The Case of a Major Insurance Company

Management of Large Balanced Scorecard Implementations: The Case of a Major Insurance Company
View Sample PDF
Author(s): Peter Verleun (Delft University of Technology, The Netherlands), Egon Berghout (Delft University of Technology, The Netherlands), Maarten Looijen (Delft University of Technology, The Netherlands) and Roel van Rijnback (Nationale-Nederlanden, The Netherlands)
Copyright: 2001
Pages: 9
Source title: Information Technology Evaluation Methods and Management
Source Author(s)/Editor(s): Wim Van Grembergen (University of Antwerp – Antwerp Management School, Belgium)
DOI: 10.4018/978-1-878289-90-2.ch015

Purchase

View Management of Large Balanced Scorecard Implementations: The Case of a Major Insurance Company on the publisher's website for pricing and purchasing information.

Abstract

In this chapter, established information resource management theory is applied to improve the development and maintenance of large balanced scorecard implementations. The balanced scorecard has proved to be an effective tool for measuring business performance. Maintaining a business-wide balanced scorecard measurement system over a longer period implies, however, many risks. An example of such a risk is the excessive growth of scorecards as well as scorecard metrics, resulting in massive data warehouses and difficulties with the interpretation of data. This is particularly the case in large organisations. This chapter proposes balanced scorecard management framework that is illustrated with the experience gathered from the company-wide balanced scorecard implementation in the insurance company Nationale-Nederlanden in the Netherlands.

Related Content

Yair Wiseman. © 2021. 11 pages.
Mário Pereira Véstias. © 2021. 15 pages.
Mahfuzulhoq Chowdhury, Martin Maier. © 2021. 15 pages.
Gen'ichi Yasuda. © 2021. 12 pages.
Alba J. Jerónimo, María P. Barrera, Manuel F. Caro, Adán A. Gómez. © 2021. 19 pages.
Gregor Donaj, Mirjam Sepesy Maučec. © 2021. 14 pages.
Udit Singhania, B. K. Tripathy. © 2021. 11 pages.
Body Bottom