IRMA-International.org: Creator of Knowledge
Information Resources Management Association
Advancing the Concepts & Practices of Information Resources Management in Modern Organizations

Measuring Critical Factors of Software Quality Management: Development and Validation of an Instrument

Measuring Critical Factors of Software Quality Management: Development and Validation of an Instrument
View Sample PDF
Author(s): Padmal Vitharana (Syracuse University, USA)and Mark A. Mone (University of Wisconsin-Milwaukee, USA)
Copyright: 2010
Pages: 22
Source title: Information Resources Management: Concepts, Methodologies, Tools and Applications
Source Author(s)/Editor(s): Information Resources Management Association (USA)
DOI: 10.4018/978-1-61520-965-1.ch206

Purchase

View Measuring Critical Factors of Software Quality Management: Development and Validation of an Instrument on the publisher's website for pricing and purchasing information.

Abstract

Literature presents attributes of effective quality management in building software systems. The value of the capability maturity model (CMM), ISO 9000, and total quality management (TQM) concepts in managing software quality has been widely acknowledged. However, shortcomings of these approaches have also been recognized. For instance, scholars have acknowledged CMM implementation difficulties because of its inherent complexity. This research synthesizes existing literature base in CMM, ISO 9000, TQM, among others, to identify six critical factors of software quality management (SQM) and then develops an instrument that can be used to measure critical factors of SQM. Validity and reliability are established by reviewing extant literature, testing a preliminary version of the instrument among a group of researchers and industry experts, and empirically testing a revised version of the instrument among a group of IS professionals. The instrument is relatively easy to implement and requires minimal resources. Implications for research and practice are discussed.

Related Content

Christine Kosmopoulos. © 2022. 22 pages.
Melkamu Beyene, Solomon Mekonnen Tekle, Daniel Gelaw Alemneh. © 2022. 21 pages.
Rajkumari Sofia Devi, Ch. Ibohal Singh. © 2022. 21 pages.
Ida Fajar Priyanto. © 2022. 16 pages.
Murtala Ismail Adakawa. © 2022. 27 pages.
Shimelis Getu Assefa. © 2022. 17 pages.
Angela Y. Ford, Daniel Gelaw Alemneh. © 2022. 22 pages.
Body Bottom