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A Methodology to Evaluate ICT Platforms in the Implementation of e-Government

A Methodology to Evaluate ICT Platforms in the Implementation of e-Government
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Author(s): Mauricio Solar (Universidad Técnica Federico Santa María (UTFSM), Chile), Gonzalo Valdés (Universidad Técnica Federico Santa María (UTFSM), Chile), Horst von Brand (Universidad Técnica Federico Santa María (UTFSM), Chile)and Sergio Murúa (Universidad Técnica Federico Santa María (UTFSM), Chile)
Copyright: 2012
Pages: 19
Source title: Handbook of Research on E-Government in Emerging Economies: Adoption, E-Participation, and Legal Frameworks
Source Author(s)/Editor(s): Kelvin Joseph Bwalya (University of Botswana, Botswana)and Saul F.C. Zulu (University of Botswana, Botswana)
DOI: 10.4018/978-1-4666-0324-0.ch023

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Abstract

In this chapter, a Total Cost of Ownership (TCO) model is proposed to be used by the agencies of the Chilean public sector when evaluating alternatives for the implementation of e-government. This TCO model is used to compare the pros and cons of solutions that require high levels of investment at start up and low long-term operations expenditures against solutions that require lower start up investments and higher operational costs. It considers all the associated costs and investments of a candidate technological solution, under an integral assessment approach. This work shows how to gather all the information that is required to analyze and determinate the feasibility of a migration project. Since e-government projects are primarily driven by the goal of delivering better services to citizens, it is recommended to deal with these projects case-by-case and to take into account the quality of the resulting service to citizen, before deciding about their viability.

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