A Modern Socio-Technical View on ERP-Systems

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Author(s): Jos Benders (Tilburg University and Radboud University Nijmegen, The Netherlands), Ronald Batenburg (Utrecht University, The Netherlands), Paul Hoeken (Radboud University Nijmegen, The Netherlands)and Roel Schouteten (Radboud University Nijmegen, The Netherlands)
Copyright: 2009
Pages: 11
Source title: Handbook of Research on Socio-Technical Design and Social Networking Systems
Source Author(s)/Editor(s): Brian Whitworth (Massey University (Albany), Auckland, New Zealand)and Aldo de Moor (CommunitySense, The Netherlands)
DOI: 10.4018/978-1-60566-264-0.ch029

Keywords: Information Science Reference / Media & Communications / Social Computing / Social Networking

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Abstract

This chapter sketches an Organization Design perspective called “Modern Socio-technical Design”, and subsequently discusses the implementation of Enterprise Resource Planning Systems from this perspective. The authors argue that the praxis of ERP-system implementation is often at odds with socio-technical insights, leading to various problems that ERP-end users are confronted with. These tensions may not be inevitable, but simply result from taken-for-granted organization assumptions underlying ERP-implementation praxis. The socio-technical insights are intended to help practitioners reflect on ERP-implementation praxis, and discuss to what extent an ERP-system is appropriate and if so, where socio-technically inspired choices may be made within configuration processes.

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A Modern Socio-Technical View on ERP-Systems

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