Outsourcing Information Technology: The Role of Social Capital

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Author(s): James J. Hoffman (Texas Tech University, USA), Eric Walden (Texas Tech University, USA)and Mark L. Hoelscher (Texas Tech University, USA)
Copyright: 2008
Pages: 8
Source title: Global Information Technologies: Concepts, Methodologies, Tools, and Applications
Source Author(s)/Editor(s): Felix B. Tan (Auckland University of Technology, New Zealand)
DOI: 10.4018/978-1-59904-939-7.ch043

Keywords: Computer Science & IT / Global Information Technology / Information Science Reference

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Abstract

The current chapter explores the role that one factor, social capital, may have on the success of IT outsourcing. It extends current understanding of outsourcing success and failure by examining the effect of social capital on outsourcing success. The chapter proposes that social capital has potential impact on information technology (IT) outsourcing success. Specifically, it is theorized that social capital has an inverted “U” shape relationship with outsourcing success.

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Outsourcing Information Technology: The Role of Social Capital

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