The IRMA Community
Newsletters
Research IRM
Click a keyword to search titles using our InfoSci-OnDemand powered search:
|
Preliminary Discussions on Several Characteristics of Service Value
Abstract
Service is defined as a provider-to-client co-production that creates and captures value while sharing risks. Value plays a central position in the lifecycle of services, for example, new values are defined in service mode, designing service models to support the proposed values, and developing service systems to deliver values to customers and providers. It is also necessary to make clear what kinds of characteristics service value has. In this paper, the authors make a classification on service values and discuss characteristics of service value, that is, transitivity, decomposability, partition, transformation, and dependency. The authors illuminate these characteristics by presenting several practical examples, as well as introducing value-aware service engineering and methodology (VASEM). Results of this paper will provide references to value-oriented service innovation, service design and service system development in SSME domain.
Related Content
|
Azeem Khan, Noor Zaman Jhanjhi, Dayang Hajah Tiawa Binti Awang Haji Hamid, Haji Abdul Hafidz bin Haji Omar.
© 2024.
30 pages.
|
|
Siva Raja Sindiramutty, Chong Eng Tan, Sei Ping Lau, Rajan Thangaveloo, Abdalla Hassan Gharib, Amaranadha Reddy Manchuri, Navid Ali Khan, Wee Jing Tee, Lalitha Muniandy.
© 2024.
67 pages.
|
|
Ruchi Doshi, Kamal Kant Hiran.
© 2024.
16 pages.
|
|
N. Ambika.
© 2024.
9 pages.
|
|
Siva Raja Sindiramutty, Wee Jing Tee, Sumathi Balakrishnan, Sukhminder Kaur, Rajan Thangaveloo, Husin Jazri, Navid Ali Khan, Abdalla Gharib, Amaranadha Reddy Manchuri.
© 2024.
54 pages.
|
|
Azeem Khan, NZ Jhanjhi, Dayang Hajah Tiawa Binti Awang Haji Hamid, Haji Abdul Hafidz bin Haji Omar.
© 2024.
22 pages.
|
|
Azeem Khan, Noor Zaman Jhanjhi, Dayang Hajah Tiawa Binti Awang Haji Hamid, Haji Abdul Hafidz bin Haji Omar.
© 2024.
36 pages.
|
|
|